MEMORABLE EXPERIENCE AFFECTING REVISIT INTENTION OF TOURISTS VISIT TO DREAM WORLD IN PATHUM THANI PROVINCE
ประสบการณ์การท่องเที่ยวที่น่าจดจำส่งผลต่อ ความตั้งใจกลับมาเที่ยวซ้ำของนักท่องเที่ยวที่มาเที่ยว สวนสนุกดรีมเวิลด์ จังหวัดปทุมธานี
Keywords:
Memorable tourism experience, Satisfaction, Revisit intentionAbstract
The research objectives were as follows: 1) to study the level of memorable tourism experiences, satisfaction, and revisit intention; 2) to examine the effect of memorable tourism experiences on revisit intention; 3) to analyze satisfaction as a mediator between memorable tourism experiences and revisit intention. This study employed quantitative research methods, and questionnaires were used to collect data from 300 tourists who had visited Dream World Theme Park. Descriptive statistics, such as percentages, means, standard deviations, were utilized, along with inferential statistics (Path Analysis), to analyze the data. The Structural Equation Model (SEM) was employed to determine which dimensions influenced the revisit intention. The results revealed that the level of memorable tourism experiences, satisfaction, and revisit intention was moderate. Additionally, four hypotheses were supported. The model was consistent with empirical data: chi-square = 85.039, relative chi-square = 1.288, p = .057, RMSEA = .031, RMR = .012, GFI = .964, AGFI = .935, NFI = .986, TLI = .995. The variables in the model accounted for 73.8% of the variance in revisit intention.Downloads
References
Abbasi, G. A., Kumaravelu, J., Goh, Y.-N., & Dara Singh, K. S. (2021). Understanding the intention to revisit a destination by expanding the Theory of Planned Behaviour(TPB). Spanish journal of marketing - ESIC, 25(2), 282-311. https://doi.org/10.1108/SJME-12-2019-0109
Avila-Foucat, S., & Eugenio-Martin, J. (2004). Modelling potential repetition of a visit to value environmental quality change of a single site. 9th Annual Conference of the Agricultural Economics Society. University of Nottingham.
Azis, N., Amin, M., Chan, S., & Aprilia, C. (2020). How smart tourism technologies affect tourist destination loyalty. Journal of hospitality and tourism technology, 11(4), 603-625. https://www.emerald.com/insight/content/doi/10.1108/JHTT-01-2020-0005/full/html
Bangkokbiznews. (2022). Behavioral analysis: Why do adults like to go to "water parks" and "amusement parks". from https://www.bangkokbiznews.com/lifestyle/1033169/
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, Strategic, and Statistical Considerations. Journal or personality and social psychology, 51(6), 1173-1182. https://doi.org/10.1037//0022-3514.51.6.1173
Best, J. W. (1978). Research in education englewood cliffs. Prentice Hall.
Brochado, A., Cristóvão Veríssimo, J. M., & de Oliveira, J. C. L. (2022). Memorable tourism experiences, perceived value dimensions and behavioral intentions: A demographic segmentation approach. Tourism review, 77(6), 1472-1486.
Chen, L.-H., Wang, M.-J. S., & Morrison, A. M. (2021). Extending the memorable tourism experience model: a study of coffee tourism in vietnam. british food journal, 123(6), 2235-2257. https://www.emerald.com/insight/content/doi/10.1108/BFJ-08-2020-0748/full/html
Cheung, M. L., Leung, W. K. S., Cheah, J. -H., Koay, K. Y., & Hsu, B. C. -Y. (2021). Key tea beverage values driving tourists’ memorable experiences: an empirical study in hong kong-style café memorable experience. International journal of culture, tourism and hospitality research, 15(3), 355-370. https://doi.org/10.1108/IJCTHR-08-2020-0188
Cho, H., Tan, K. M., & Chiu, W. (2021). Will i be back? evoking nostalgia through college students’ memorable exchange programme experiences. Tourism review, 76(2), 392-410. https://doi.org/10.1108/TR-06-2019-0270
Ha, J., & Jang, S.C. (2010). Effects of service quality and food quality: the moderating role of atmospherics in an ethnic restaurant segment. International journal of hospitality management, 29(3), 520-529. https://doi.org/10.1016/j.ijhm.2009.12.005
Hair, J. F., Risher, J. J., Saratedt, M., & Ringle, C. M. (2019). When to use and how to report the results of pls-sem. European business review, 31(1), 2-24. https://doi.org/10.1108/EBR-11-2018-0203
Hair, J. J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis. Upper saddle river, Pearson.
Hamari, J., Hanner, N., & Koivisto, J. (2017). Service quality explains why people use freemium services but not if they go premium: an empirical study in free-to-play games. International journal of information management, 37(1, Part A), 1449-1459. https://doi.org/10.1016/j.ijinfomgt.2016.09.004
Huang, S., & Hsu, C. H. C. (2009). Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention. Journal of travel research, 48(1), 29-44. https://doi.org/10.1177/0047287508328793
Jeong, Y., Yu, A., & Kim, S. K. (2020). The antecedents of tourists’ behavioral intentions at sporting events: the case of south korea. Sustainability, 12(1), 333. https://doi.org/10.3390/su12010333
Kahraman, O. C., & Cifci, I. (2023). Modeling self-identification, memorable tourism experience, overall satisfaction and destination loyalty: empirical evidence from small island destinations. Journal of hospitality and tourism insights, 6(2), 1001-1023. https://doi.org/10.1108/JHTI-02-2022-0090
Kerstetter, D., & Cho, M.-H. (2004). Prior knowledge, credibility and information search. Annals of tourism research, 31(4), 961-985. https://doi.org/10.1016/j.annals.2004.04.002
Kim, J.-H., & Ritchie, J. (2014). Cross-cultural validation of a memorable tourism experience scale (MTES). Journal of travel research, 53(3), 323-335. https://doi.org/10.1177/0047287513496468
Kim, J.-H., Ritchie, J., & McCormick, B. (2012). Development of a scale to measure memorable tourism
experiences. Journal of travel research, 51(1), 12-25. https://doi.org/10.1177/0047287510385467
Likert, R. (1967). The method of constructing and attitude scale, Attitude theory and measurement. Fishbeic, Martin, Ed. Wiley, & Son.
Milman, A. (2010). The global theme park industry. Worldwide hospitality and tourism themes, 2(3), 220-237. https://doi.org/10.1108/17554211011052177
Rasoolimanesh, S. M., Seyfi, S., Rather, R. A., & Hall, C. M. (2022). Investigating the mediating role of visitor satisfaction in the relationship between memorable tourism experiences and behavioral intentions in heritage tourism context. Tourism review, 77(2), 687-709. https://doi.org/10.1108/TR-02-2021-0086
Roen, T. (2017). Theme park demographics changing: Higher incomes and more millennials. from https://www.themeparktribune.com/theme-park-demographics-changing-higher-incomes-and-more-millennials/
Schumacker, R. E., & Lomax, R. G. (2016). A beginner’s guide to structural equation modeling (4th ed.). Routledge.
Sekaran, U. (1992). Research methods for business – A skill building approach. (2nd ed.). John Wiley, & Sons, Inc.
Shi, H., Liu, Y., Kumail, T., & Pan, L. (2022). Tourism destination brand equity, brand authenticity and revisit intention: the mediating role of tourist satisfaction and the moderating role of destination familiarity. Tourism review, 77(3), 751-779. https://doi.org/10.1108/TR-08-2021-0371
Sirarom. (2023). The 30-year journey of 'Dream World' creates a land of dreams from empty land. from https://workpointtoday.com/dream-world-hbd-30-year/
Sthapit, E., Del Chiappa, G., Coudounaris, D., & Björk, P. (2019). Tourism experiences, memorability and behavioural intentions: a study of tourists in sardinia, Tourism review ahead-of-print(ahead-of-print). https://doi.org/10.1108/TR-03-2019-0102
Su, L., Swanson, S. R., & Chen, X. (2016). The Effects of Perceived Service Quality on Repurchase Intentions and Subjective Well-Being of Chinese Tourists: The mediating role of relationship quality. Tourism Management, 52, February 2016, 82-95. https://doi.org/10.1016/j.tourman.2015.06.012
Thaipr. (2023). The public and private sectors join forces to welcome Thai tourism to recovery, preparing to organize The ASEAN Pool, & Spa Expo along with TAAPE 2023. from https://www.thaipr.net/travel/3370354/
Trinanda, O., Sari, A. Y., Cerya, E., & Riski, T. R. (2022). Predicting place attachment through selfie tourism, memorable tourism experience and hedonic well-being. International journal of tourism cities, 8(2), 412-423. https://doi.org/10.1108/IJTC-09-2020-0188
Tourism Authority of Thailand. (2022). Dream world amusement park. from https://thai.tourismthailand.org/Attraction/
Tourism Authority of Thailand. (2023). TAT Opens the Game “Year of Thai Tourism 2023” to Accelerate the Upgrading of the Chain Supply, Stimulating the Quality Market for Sustainability with “Meaningful Travel”, Confident of Recovering the Highest Revenue of 2.38 Trillion Baht. from https://thai.tourismthailand.org/Articles/
USASHADE, & Fabric Structures. (2023). 8 Ways to improve your theme park guest experience. from https://www.usa-shade.com/resources/articles/8-ways-to-improve-your-theme-park-guest-experience/
Uvomata, U. (2023). The key to success: why customer satisfaction is vital in building a travel business. from https://www.simpu.co/post/customer-satisfaction-travel-business/
Wei, W., Zheng, Y., Zhang, L., & Line, N. (2022). Leveraging customer-to-customer interactions to create immersive and memorable theme park experiences. Journal of hospitality and tourism insights, 5(3), 647-662.
Yoon, Y.-S., Lee, J., & Lee, C.-K. (2010). Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach. International Journal of hospitality management, 29(2), 335-342. https://doi.org/10.1016/j.ijhm.2009.10.002
Zhang, H., Wu, Y., & Buhalis, D. (2018). A model of perceived image, memorable tourism experiences and revisit intention. Journal of destination marketing & management, 8, June 2018, 326-336. https://doi.org/10.1016/j.jdmm.2017.06.004
Zhang, H., Fu, X., Cai, L.A., & Lu, L. (2014). Destination image and tourist loyalty: a meta-analysis. tourism management, 40, February 2014, 213-223. https://doi.org/10.1016/j.tourman.2013.06.006
Zhou, Q., Pu, Y., & Su, C. (2022). The Mediating roles of memorable tourism experiences and destination image in the correlation between cultural heritage rejuvenation experience quality and revisiting intention. Asia pacific journal of marketing and logistics, ahead-of-print, 35(6), 1313-1329. https://doi.org/10.1108/APJML-11-2021-0829
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 วารสารบริหารธุรกิจศรีนครินทรวิโรฒ: Srinakharinwirot Business Journal
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
วารสารบริหารธุรกิจศรีนครินทรวิโรฒ ยินดีรับบทความวิจัยและบทความทางวิชาการด้านบริหารธุรกิจ เพื่อพิจารณาตีพิมพ์เผยแพร่ในวารสาร ซึ่งทัศนะและข้อคิดเห็นใดๆ ในวารสารฯ ถือเป็นความคิดเห็นและความรับผิดชอบโดยตรงของผู้เขียน มิใช่เป็นความคิดเห็นและความรับผิดชอบใดๆ ของคณะบริหารธุรกิจเพื่อสังคม มหาวิทยาลัยศรีนครินทรวิโรฒ ผู้ประสงค์จะนำบทความหรือบทวิจารณ์ใดๆ ไปเผยแพร่ จะต้องได้รับการอนุญาตจากวารสารเป็นลายลักษณ์อักษร ลิขสิทธิ์บทความที่เผยแพร่ทั้งหมดเป็นของวารสารบริหารธุรกิจศรีนครินทรวิโรฒ