17102 Thriving Employee Performance through Organizational Transformation: A Quantitative Study at PT Telkom Akses

Abstract

Digital transformation has become a key strategic imperative for organizations striving to maintain relevance and sustainability in the modern business environment. PT Telkom Akses, Indonesia’s leading telecommunications infrastructure provider, is currently undergoing major organizational changes. This study examines the impact of organizational transformation on employee performance behavior, focusing on climate of change, change process, and readiness for change. The study surveyed 438 employee using purposive sampling and quantitative survey method with validated instruments of the Individual Work Performance Questionnaire (IWPQ) (Cronbach’s α = 0.838) and the Organizational Change Questionnaire—Climate, Process, Readiness (OCQ-CPR) (Cronbach’s α = 0.878). Data were collected over four-week period 4 month after transformation implemented, and analyzed using linear regression. It was hypothesized that higher perceptions of organizational transformation would positively affect task performance and contextual performance, while reducing counterproductive work behavior. The results confirm this hypothesis, revealing a significant positive effect (β = .570, p < .001), with organizational transformation accounting for 32.5% of the variance in performance behavior. Compared to prior studies that treat performance as a static work outcome, this research highlights a novel perspective on employee dynamic behavior influenced by perceived organizational transformation. The findings reinforce the importance of managing employees’ psychological readiness during organizational transformation. Theoretically, this study enriches organizational psychology by integrating employee perceptions into transformation-impact models. Practically, it emphasizes the need for inclusive leadership and supportive change strategies to sustain employee well-being and productivity amid rapid technological change.