HOSPITAL MEDICAL PERSONNEL’S PERCEPTIONS OF ENGLISH COMPETENCY AND IMPACT ON QUALITY OF MEDICAL SERVICES: A CASE STUDY OF A PRIVATE HOSPITAL IN BANGKOK

Abstract

Abstract English has been used as a vital communication tool between English speaking patients and hospital medical staff. “Language Barrier” is the priority trigger of greatest effect on the quality of health care services. Then, medical staff should be developed with respect to their English proficiency in order to improve the quality of healthcare services. The research served as a response to the issue of using English as Specific Purpose in the medical career and therefore this research has been conducted. The purpose of this research study was to show the relationship between English proficiency of medical staff with the quality of health care services in a private hospital. This study has classified the level of self-perception of English proficiency of medical staff, found the impacts of low competency of English on the quality of health care services and defined the contributing factors that influence self-improvement of English proficiency. The anticipated outcome of this study was to improve competency of English of medical staff. Keywords : Self-Perception, English Proficiency, Medical Staff, Impact on health care services